Information Technology is an intricate critical tool of business and information processing. Advances in computing and communication technologies have unleashed the power of the internet and forever changed the landscape for international commerce and government revolutionizing the way information is processed, viewed and made available.
The Information Technology Infrastructure Library (ITIL)
The ITIL is a framework of best practice approaches and guidelines
intended to facilitate the delivery of high quality information
technology (IT) services. They are intended to support businesses
in achieving both business objectives and value in IT operations.
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